Last updated December 01, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@sensus-studio.online to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Sensus Studio Productions
Attn: Returns
RMA #
Rindert van Zinderen Bakkerweg 15
Heerenveen, Friesland 8448 RJ
The Netherlands
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
Additional non-returnable items:
Downloadable products, Gift Cards and Journals.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 10% restocking fee will be charged for all returns in excess of $50.00.
● Sale items are FINAL SALE and cannot be returned.
● At Sensus Studio Productions we want to keep our company’s carbon footprint as minimal as possible. That’s why we strive to minimize refunds. Sensus Studio Productions therefore asks its customers to make well-considered choices when purchasing our products. Refunds will be handled fairly (in case of damage, color defects or other defects) by us.
All full priced items are eligible for change of mind refunds, exchanges, or online store credit if you begin the return process within 48 hours of receiving your product. Returns and refunds are only offered on all non-sale items. If you purchase a full-priced item using a limited promotion or discount code, this is still considered eligible for a refund. If you decide to return your product, you have two days from when you receive it to reach out and request a return. If more than two days go by, you may be ineligible for a refund. We require a receipt or proof of purchase to initiate the return. Once you have been approved for a return, you have 5 business days to complete your shipment. If your product ships after 5 days, you may be ineligible for a full refund.
To be eligible for a return, your item must be unused, in the same condition that you received it, and show no signs of wear or tear. It must also be in the original packaging. If original packaging is unavailable, please arrange equivalent packaging.
To return your product, mail your product information to Sensus Studio Productions: info@sensus-studio.online
We will send you specific information about the return when you submit your return/refund request. You are expected to insure the package for the purchase value of the product. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. There is a 10% restocking fee for all products from $50.00 returned to Sensus Studio Productions.
QUESTIONS
If you have any questions concerning our return policy or late refunds, please contact us at:
+31 6 13621832
info@sensus-studio.online